In the field of customer service representative, it is important that you maintain your composure at all times when dealing with the public. Some of them can (and will be) very difficult! You may also have secret shoppers who will come in and test you, to the extreme with demands and unruly children! Oh, regular customers will do this as well, and you won’t be able to tell the difference. Many institutions today offer Customer Care & Service course in India but what you really put into practice is more important than a course. Being a good customer service representative is made up of the following: Empathy You need to be able to understand the customer point of view and smooth the transaction. Remember, the customer is always right (even if they are dead wrong!). A good Customer Care & Service Course in India would always strive to help you understand this fundamental of this field. Being Positive What is going on in your personal life sho...